Smart services open the factory gate of Industry 4.0 to the world

Smart services open the factory gate of Industry 4.0 to the world

Industry 4.0 is on the verge of making a breakthrough with regards to systems which communicate and produce independently. But the goods manufactured in this way and services associated with these go beyond the factory gates.

However, the German company in-GmbH is going one step further and establishing a platform for smart services that makes it possible to accompany a product throughout its entire lifecycle. This is why the company has created a SaaS to intelligently record, process and visualize data from a wide variety of systems found in the “real world”. This allows decision-makers and service staff to access relevant information whilst on the move regardless of where they are physically located.

Until now, the machines and products found in the manufacturing world have been largely “autistic” – whereas within the Industry 4.0 concept they actually communicate with one another. But Industry 4.0 does not end at the factory gate. Instead, it finds its pièce de résistance in smart services that create added value by linking a wide variety of data.

As such, the process chain goes far beyond factory halls. Smart services represent the key to accompanying intelligent products and services throughout their entire lifecycle. This secures high added value and sustainability by offering the customer corresponding additional services, such as optimization, maintenance, etc.


Smart services: Life after production

In practice, this means: A SaaS (Software as a Service)-based and client-enabled platform such as sphinx open online integrates relevant data from various fields, such as building technology, technical systems (also in the field), energy data, KPIs and other data sources to create a homogeneous solution. This allows extensive optimization potential to be tapped – for example in combination with mobile deployment scenarios. Remote systems, production sites, processes etc. can be effectively monitored and controlled from any location using the Software as a Service principle. Relevant information, alarms and tasks can be made available to local employees via mobile devices.

Alongside production-relevant data, technical systems and mobile devices can also provide information on the components, the condition of wear parts, energy consumption and potentially also their location. Complex relationships and situations that require action to be taken, such as unforeseen events or repairs, can then be quickly detected and well-informed decisions made. This provides a continuous overview, from the big picture right down to the tiniest detail – at any time and from any location worldwide.

Based on such data, consumption can be optimized, downtimes avoided and service costs minimized, for example. n addition, networking is not only considered to have potentially internally, but also for suppliers and service providers.

Smart services can then be used to develop new business potential and, silencing the notion that “Industry 4.0 will mean automated factories with no people”, create opportunities for everyone involved. Perhaps the greatest potential of the Internet of Things lies in using smart services to raise Industry 4.0 to a level that works outside factory halls and “lives on”.